Effective Date: March 7, 2026
The Biopsy Diagnostic Centre is committed to providing high-quality diagnostic services including MRI Scan, CT Scan, pathology tests, and advanced diagnostic imaging. This Refund & Cancellation Policy explains how cancellations and refunds are handled for services booked through our website, phone, or messaging platforms.
Appointment Cancellation
Patients who have scheduled an appointment for MRI Scan, CT Scan, or other diagnostic tests may cancel their appointment by contacting our center through:
- Phone call
- Website contact form
- WhatsApp communication
Cancellation requests should ideally be made at least 6 hours prior to the scheduled appointment.
Refund Eligibility
Refunds may be processed under the following circumstances:
- Duplicate payment made for the same test
• Cancellation of appointment before test preparation begins
• Technical or operational issues at the diagnostic center
• Inability of the center to conduct the scheduled test
Refunds are not applicable once a diagnostic test has been conducted or preparation procedures have started.
Refund Processing Time
Approved refunds are generally processed within 5–10 working days, depending on the payment method used.
Refunds will be issued through the same payment mode used during the original transaction whenever possible.
Rescheduling Appointments
Patients who cannot attend their scheduled MRI Scan or CT Scan appointment may request rescheduling based on availability.
The Biopsy Diagnostic Centre will try its best to accommodate suitable alternative time slots.
Contact for Refunds
For cancellation or refund requests, please contact:
The Biopsy Diagnostic Centre
Address: 29, 21, Shri Nagar Extention, Khajrana Road, Indore
Mobile : 92852-70808
Email : thebiopsyct@gmail.com
